Using spacebly

Can I attach files to a support ticket?

Asked by the spacebly teamspacebly team· 4 Nov 2026

Want to send a screenshot or a document with a ticket.

1 answer

1. spacebly teamspacebly team4 Nov 2026

   Yes. Add them when you reply on the ticket page. The Create Support Ticket form in the Help Centre doesn't take files, so send your ticket first and then attach files in a reply.

   As of Nov 2026 you can attach PDF, Word (.doc or .docx), PNG, JPG and SVG files. Each file can be up to 10 MB, with up to 5 files a message.

   Files are checked by their content, not their name. A file renamed to look like a PDF is refused.

   Your files stay private. They can be opened by someone holding that ticket's pass or by our team. There are no public links.

   PNG and JPG images show in the conversation. SVG files are always downloaded rather than shown, to keep them safe.